Refund Policy

Last Updated: 21 August 2025

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At SKNRGY, we are committed to providing you with products and services that bring peace and empowerment to your skin and spirit. We understand that clarity around our policies offers reassurance, and we aim to be a helpful guide in all your interactions with us.

We do not offer returns or refunds on our physical skin products. We encourage you to reach out to us with any questions before making a purchase, ensuring you feel confident and supported in your choice. Our team is here to offer guidance and address any concerns you may have.

As our digital products, such as courses and e-books, are accessible immediately upon purchase, we do not offer refunds once a purchase has been completed. We believe in the profound value and inspiration these resources provide, and we encourage you to carefully consider your choice before committing. Should you have any questions about a digital product, please contact us before purchasing.

For all scheduled services and treatments, full payment is required upfront to secure your booking. We understand that plans can change, and we aim to be as supportive as possible while maintaining fairness for our treatment providers.

• Changes to Appointments: You can make changes to your appointment up to 48 hours prior to your scheduled time without incurring any penalty.

• Cancellations within 24 Hours: If you cancel your appointment within 24 hours of the scheduled time, a cancellation fee of 50% of the full payment will be retained, and the remaining 50% will be refunded.

• Cancellations for Course Bookings: For anyone who has purchased a course of treatments in full, 48 hours' notice of cancellation is required. Failure to provide this notice will affect any remaining treatments in your course.

Partial Deliveries: For services that have already been partially delivered, refunds will be handled at the discretion of the treatment provider, based on the extent of the service already provided. Our aim is always to find a solution that offers reassurance and fairness.

To initiate a refund, return, or cancellation request, please do so automatically through our website. Our system is designed to guide you through the process with ease and clarity.